Finding a Career as a Medical Receptionist
A medical receptionist is one of the most important people in any medical office, hospital, or clinic. The receptionist provides the initial contact with a patient, and is usually the one who interacts with patients about appointment times and details. Since the receptionist’s main job is to manage the incoming phone calls, it is important that the receptionist have a deep understanding of what kind of calls to forward to nurses or doctors immediately.
The receptionist sets the tone of the entire office. If a medical receptionist is competent and confident, the office will have an organized and professional appearance for anyone who visits. The confidence and comfort levels of patients can be impacted directly by the manner and efficiency of the medical receptionist. Since the receptionist also has direct control of the patient’s access to doctors and nurses, the receptionist carries a great deal of responsibility in the front office. Many medical receptionists also handle simple office jobs like filing and taking care of general correspondence.
Medical Receptionist Certificates
Anyone with good communication skills and a basic understanding of multiple phone systems is qualified to seek employment as a medical receptionist. There is no legally required certification or training to work in a doctor’s office. Since the medical receptionist is so integral to the appearance and performance of a medical office, most employers require that a receptionist have some level of training or experience before hiring them. Training certifications are available through many tech schools or career colleges, and can be acquired in one or two years. Holding a certification can be important in the competitive field of medical employment.
Medical Receptionist Training
Medical receptionist training is very similar to other forms of administrative assistant training. You will be taught how to manage large phone systems and the latest scheduling programs on the computer. You will also learn how to manage your time and organize the information that will come into the office through your position. Medical receptionist training also includes a high level of customer service training. You will be taught how to handle different situations that tend to arise in medical offices. Some courses may offer specialized training in specific medical settings, like hospitals or clinics. Some medical receptionists will also need to handle billing, so it is a good idea to have some light bookkeeping training as well.
Medical Reception Schools, Courses and Online Classes
There are several options for gaining a certification from a school or course as a medical receptionist. Since the skills required of the position are somewhat general, you can learn the important aspects of the position through online training just as effectively as you can through on-site training. The most complicated processes can involve the computer and switchboard training, and these classes are sometimes more effective when you have direct access to the necessary equipment and can work with your instructor in person. You can find courses for medical receptionists at many technical or vocational schools, and they are usually designed to be completed within two years.
Medical Receptionist Jobs
Medical offices are always seeking competent, qualified medical receptionists. Every type of medical office needs someone to greet patients and help them schedule appointments. When you earn a medical receptionist certificate from an accredited course program, you will have your choice of almost any kind of medical office. You can work as a receptionist in a large hospital setting, or choose to work in a small office with one or two doctors. Medical receptionists work in facilities that specialize in medicine for children, and they work in facilities that work exclusively with senior citizens. Think about the kind of medical situations you feel most comfortable with, then seek a medical receptionist career in an office that best suits your preferences.
How Much do Medical Receptionists Earn?
Beginning receptionists with no training can expect to earn around $10.65 per hour. Your level of experience and training will have a huge impact on the amount of money you can expect to earn. Medical receptionist jobs generally pay a mid-range salary of around $31,890 per year. Your earnings can vary depending on the type of work you perform and the type of facility you work for. Most medical receptionists work standard business work weeks, Monday through Friday, 40 hours per week.